Refund and Returns Policy
Our Commitment
Refund and Return Policy
- This section describes our return and refund process, including eligibility, time frames, and how to initiate a return.
We want our customers to be satisfied with their purchases. If you are not happy with a product, you can request a refund or an exchange within 30 days of receiving your order. Please keep the item in its original condition and packaging to ensure eligibility for a refund. For exchanges, contact us within the same timeframe to process your request swiftly.
- Returns must be initiated within 30 days of receipt.
If you’ve received a defective item, please reach out to our customer service team immediately. We will guide you through the necessary steps to return the product and receive your refund or a replacement. Our goal is to resolve any issues promptly and efficiently.
- Items must be returned in original, unopened packaging.
To initiate a return, please fill out our return form available on our website. Once submitted, we provide a return shipping label. After we receive the item back, we will process your refund within 5-7 business days. Thank you for choosing Geoye—your satisfaction matters to us.